Helping you deliver on your promises to customers

In a business environment where almost every business now has an ecommerce site, order fulfilment is one of the most vital components of any website. When you get it right, it’s something that shouldn’t even have to be thought of - it just works away in the background.

So, you’ve done the hard yards by selling products to your customers, now it’s time to ensure that those items make it into your customer’s hands. From Click & Collect to various logistical means, the options really are endless when it comes to order fulfilment. As simple as it might all seem, there is more to the process than simply delivering the product to your customer on time. Communication here is vital so you can let customers know:

• Where the order is
• When customers will receive their orders
• How long it will take to arrive

By crossing your t’s and dotting your i’s, you’re building trust with your customers and proving your brand to be reliable. Your ability to communicate effectively and to deliver an order will be the single biggest deciding factor as to whether a customer will make another purchase from your site in the future.

Avenue provides you with numerous options around order fulfilment - from a basic order to Click & Collect or track and trace options with various freight providers, we’ve got you covered. Ask our team of experts as to which options best suit your business’ requirements.